All Online Training Course Purchases and other digital purchases are Final and Non-Refundable

Online courses are non-refundable. Once the course/digital material is purchased/accessed, no refund will be granted regardless of the reason. All online training courses are tested extensively on all types of systems, browsers, and devices. We can assist you to get started with the course, if you are having any trouble.

All Gift Card Purchases are Final and Non-Refundable

The credit on the gift card has no expiry date and the full amount or the remaining balance can be used by another person. If you share your E-Gift Card with someone you will be responsible for that.

For Introductory Classes, Costume Creation Class, Private Burlesque Classes, Fire Eating Classes and Aerial Classes:

For a full refund, cancel at least 7 days before the class is scheduled to start OR within 24 hours of purchase.

You can reschedule the date or time of your class within 24 hours of booking, and up to 72 hours before the class is scheduled to start.

If you reschedule a class the cancellation policy is based on the original purchase time and original start date of that class.

When booking a private event you will be sent a contract to sign – please refer to your contract for more information on absence and late arrival.

On signing your contract you will be required to pay at least 50% deposit to schedule your private event.

You will receive a full refund or may choose to reschedule if doing so within 72 hours of purchase and at least 2 weeks before the date of the scheduled event.

Should you wish to cancel the booking later that 2 weeks prior to the scheduled event you will receive a 50% refund of the entire fee or may choose to reschedule. Any cancellation made later than 72 hours prior to the scheduled event will result in a forfeit of the entire fee and cannot be rescheduled.

If you reschedule an event the cancellation policy is based on the original purchase time and original start date of that event.

Should Service Provider (Vixen DeVille) cancel at any time and be unable to provide a replacement, then Client will receive a full refund.

For a full refund, cancel within 24 hours of purchase.

For info on use of class credits, expiration of class credits, rescheduling and freezing your package please visit the Terms and Conditions.

Contact [email protected] before returning an item for whatever reason. We run a 15 day, no questions asked, hassle-free return policy from the date of purchase as long as items are unlit and in “As New” condition.

Fire Torches are available in three different sizes, small, medium, large. You will automatically receive a small or medium size torch (whichever is in stock) unless you send a specific request. You may ask to replace your torches with an alternate size within 15 days of purchase as long as the torches you received have remained unlit and in “As New” condition.

Customer pays the return shipping for unwanted items. Free return shipping is available for faulty items.

Customer may choose to replace the item or receive a refund. Refund amount will be minus shipping charges, shipping charges are non-refundable.

We have a 12 month warranty on all Fire Torches.

Contact [email protected] before returning an item for whatever reason. We run a 15 day, no questions asked, hassle-free return policy from the date of purchase as long as items are in “As New” condition.

Customer pays the return shipping for unwanted items. Free return shipping is available for faulty items.

Customer may choose to replace the item or receive a refund. Refund amount will be minus original shipping charges.

1) CONTACT US

You MUST contact [email protected] first before returning an item. This helps us process your return much more quickly. Sometimes it is not necessary to send the item back and we’ll just ask for a photo before replacing or refunding your order.

2) THE INFORMATION WE’LL NEED

Should we need you to return the item please enclose a covering letter containing your name and, VERY IMPORTANTLY, the address you would like the replacement shipped to, your order ID, reason for return, your email address and telephone number then pack up the item and take it to the post office. It is IMPORTANT that you get and keep hold of proof of postage because if the returned item gets lost in the post you will be responsible for it and we won’t be able to replace or refund the item.

3) PACKAGING YOUR RETURN

Please make sure the return packaging is suitable. The packaging we use to send your order to you is intended to protect the goods during that journey only. You may need to add extra protection or repackage the items before returning them to us. It’s not a bad idea to photograph the packaging before you send it to us. This will help to resolve any disputes in the unlikely event your parcel is damaged on its way back to us. We also recommend you insure the parcel for an appropriate amount.

4) WHAT HAPPENS NEXT

Once the item(s) comes back to us we will check everything to make sure it is in order and process the refund/exchange as agreed. If we need to get in touch we will do so via details in your order or any preferred contact that you include with the return. We aim to process returns at least once per week. Please feel free to get in touch with us if you need to know what the status of your return is. We ask that you understand that at busy times we may prioritise other tasks but will endeavour to process your return as quickly as possible. We thank you in advance for your patience and understanding.

FOR MORE INFORMATION PLEASE VISIT:

• TERMS AND CONDITIONS
• PRIVACY POLICY